FAQ

User Section

  • Why do I see sub orders in my order history?

    Any order you place on the site may contain items from different vendors. This implies that your order may have more than one suborder; these are shipped by the vendors separately.

  • Why do I receive my order in many parts?

    Any order you make can contain items from many vendors, these suborders are handled by each vendor individually. That is why your items are delivered in parts.

  • What if I get my order in a damaged/bad condition?

    The sellers are careful not to damage your orders after packaging and shipping them for you. If your order happens to be damaged, you can inform the seller and us to get return merchandize authorization from the seller to return the items.

  • How long will it take to ship my items?

    Contact the seller directly about this because each seller is responsible for shipping. Your items should reach you in 3 weeks. If you haven't received your items in this span of time, please contact the seller immediately.

  • Can I purchase without registering?

    No. You need to first register with the site and login to be able to shop with the site. However, you can browse and compare items even without logging in.

  • Do I need to do anything after I receive the items?

    You can login to the system, go to 'Orders' section and update the status of each sub-orders (if any) to 'delivered' after you get your items in good condition.


Seller Section

  • I am a seller. How will I sell my products through your site?

    To be able to sell your products through you need to first register with the site as a Seller.

  • Can I sell the products free of cost? Are there any charges?

    There is no charge for setting up your shop, but there is a 50¢ charge for listing each item in your shop. A 5% commission is deducted by GemologyOnline upon sale of one of your items.  The commission is applied only when a sale is complete.

  • How will I receive the payments for my delivered orders?

    Vendors are paid directly through PayPal, less their commission.

  • Can I ship items from the same order separately?

    No. You can't ship items separately. You need to ship all the items in one order or cancel it.

  • What if some of my items don't fit in any of the categories listed?

    If your items don't fit into any of the categories on the site, you can request that the administrator create the categories you need using the "Mail Admin" section. If the categories are relevant, the administrator will add them for you.

  • How will I display my portfolio to the users?

    It is very easy to set up a shop hosted by GemologyOnline.  Simply follow the prompts.  If you have any questions or confusions, just contact admin.

  • Do I need to pay to register with the site as a seller?

    No. Sellers can register for free. The sales commission is per order after you receive them through the site.